This is a conversation with Jay Townley about Net Promoter and "The Ultimate Question". In this conversation Jay lays down a step-by-step method used by Net Promoter to discover the "Net Promoters" within your customer database.
audio by title questions are the answer
Net Promoter makes it simple!
Submitted by Jay on Mon, 2006-11-06 16:59. 33:45 minutes (30.9 MB)
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